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Shipping


The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order confirmation page.
Preparation time is around 2 weeks in order to make your product.

In case of delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated to you. The company DUC HENRI cannot be held responsible for any delays in delivery caused by the carrier.

In accordance with legal provisions, in the event of late delivery, you have the right to cancel the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product we will proceed to its refund and shipping costs under the conditions of Article L 138-3 of the Consumer Code.

In the event of deliveries by a carrier, DUC HENRI cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointments.